# Activating an email alert notification

> Email alerts tell the responsible team as soon as a report with a chosen tag is recorded in Venzeo™, so they can act on it quickly.

Source: https://help.venzeo.com/en/article/activating-an-email-alert-notification
Language: en
Updated: 2026-10-27

Only administrators can set up email notifications.

An email notification is sent automatically when a new report is recorded with one of the chosen **tags** (previously called types). The email names the tag, and its **See the Report** button opens a public link to the report. The recipient does not need to sign in to Venzeo™.

_Example: you have a tag named `Damaged vehicle` and want your service centre to know as soon as a report with that tag comes in. The email links to the report with its photos, location and time, so they can act on it._

> **Tip:** Always make sure you have consent from the email account holder before you set up a notification.

## Set up a notification

1. Open the main menu, expand **Notifications & Alerts** and choose **Manage notifications**.
2. Click **Setup new notification**.
3. In the pop-up, fill in:
   1. **Name of the notified person**, or the name of the organisation that owns a shared email address.
   2. **Notified email address**, where the email is sent.
   3. **Tags that trigger the notification**. The email is sent when a report has at least one of the tags you choose here.
   4. Optional: **Note**, an internal reminder of why you set up this notification. Only administrators see it.
4. Click **Save**. **The notification has been set up.** appears and the person is listed with their tags.

![The Setup new notification pop-up: the person's name, email address, the tags that send the alert and an internal note.](https://help.venzeo.com/help-assets/images/en/notifications-add-popup.webp)

If the email address already has notifications, Venzeo™ adds the new tags to it. A report with two of the person's tags sends two emails, one for each tag.

You can also start from a tag: on the **Tags & Categories** page, click **Setup Email Notification** next to a tag that has no notifications yet. The pop-up opens with that tag already selected.

## Change a notification

1. Open the main menu, expand **Notifications & Alerts** and choose **Manage notifications**.
2. Click **Edit** next to the person.
3. Change the details or the tags.
4. Click **Save**. **The notification has been updated.** appears.

## Stop all alerts for a person

1. Open the main menu, expand **Notifications & Alerts** and choose **Manage notifications**.
2. Click **Edit** next to the person.

> **Warning:** **Cancel all notifications** removes every tag from the person, and the person disappears from the list. To send them alerts again, you have to set up the notification again.

3. Click **Cancel all notifications** and confirm with **Yes**. **The contact notifications have been cancelled.** appears.

If an alert does not arrive, see [Alert emails aren't arriving](https://help.venzeo.com/en/article/alert-emails-not-arriving).