# Licence limits, users and billing: common questions

> What counts towards your Venzeo™ licence limits (devices, web users, administrators), how to change them, and where to find prices.

Source: https://help.venzeo.com/en/article/plans-users-and-billing
Language: en
Updated: 2026-10-31

Quick answers about what a Venzeo™ licence includes and how to change it. Only administrators can open the **Dashboard**, where the licence details are.

## Where do we see our licence limits?

On the **Dashboard**, scroll to the section **Your Venzeo™ system license**. It shows **Active until** and one card per limit. A card shows the limit and, in brackets, the share of it used, from the previous day's statistics.

The section appears only while a licence is active. Without one, see [Free reports, licence and deactivation: common questions](https://help.venzeo.com/en/article/trial-licence-and-deactivated-organisation).

## What counts as a device?

A phone or tablet on which the Venzeo™ mobile app is currently active. It counts towards **Max. devices with Venzeo™ mobile app included in the license**. A deactivated device does not count.

## What counts as a web user or an administrator?

Active users with basic web access count towards **Max. users with web access included in the license**. Active users with admin rights count only towards **Max. administrator users included in the license**.

Users without web access, who only take reports in the mobile app, count towards neither. To compare the access levels, see [User roles](https://help.venzeo.com/en/article/user-types).

## Is there a limit on reports?

No. The card **Max. number of stored Venzeo™ reports included in the license** shows **Unlimited**.

## What if we need more devices or users during the licence period?

In the section **Your Venzeo™ system license** on the **Dashboard**, click **Update your Venzeo™ License (change your limits)**. It opens a page where you book a call with your Venzeo™ expert, who changes your limits. You can also write to support@venzeo.com.

To free a device for another phone, see [Deactivating a mobile device](https://help.venzeo.com/en/article/deactivating-mobile-app-device-within-admin-interface).

## Where do we find prices?

Prices are not listed in the help center. See the [Venzeo™ pricing page](https://www.venzeo.com/en/pricing/).

For a quote, billing period, invoicing, payment, purchase orders or a public tender, write to support@venzeo.com. Include your organisation's name.