FCC & Venzeo™ (7 years of experience)
Venzeo™ helps organisations with people and vehicles in the field to securely share & gather photo evidence. Thanks to the evidence they resolve potential conflicts, protect their reputation, increase quality, support the upsell, or receive a better overview of the remote situations.
FCC in Czech Republic provides business waste solutions, municipal and environmental services and support. With 220M EUR yearly turnover and 560 vehicles FCC serves 1.2M citizens and 18K businesses in Czech Republic alone (source).
What challenges is FCC solving with the Venzeo™ system?
- Inaccessible road (blocked by a car or local reconstruction)
- Inaccessible Collection Point (locked)
- Overflowing Bin (collection point is too small for the load)
- Damaged Bin (which part is damaged, how severe?)
- Unsuitable Waste
- bin is too heavy to load;
- waste is flammable;
- mixed recycling material;
- How can the operating center identify bins which need to be repaired and what parts?
- How can FCC sales representatives know which places require upsell of additional services?
- How do we prove additional cleaning was needed for a given collection point?
- How can we protect ourselves against legal action, if we could not collect and deliver our services due to locked gateway or blocked roadway?
How was Venzeo™ implemented?
- Dispatcher personalized Venzeo™ system to meet their needs using tags (types and categories). This way all Venzeo™ reports are categorized properly.
- All drivers received a smartphone with activated Venzeo™ app and short instruction how to operate it (it took less than 5 minutes).
- Access to Venzeo™ online system was given to dispatcher, support center and sales representatives and technicians.