# Venzeo Help Center

> How-to articles for Venzeo, the field reporting platform: the web admin (reports, users, tags, notifications, places, projects) and the Venzeo mobile app.

Language: English (en). Website: https://help.venzeo.com/en

The article links below point to plain Markdown; the web page is the same URL without `.md`, and links inside an article go to web pages. All English articles in one file: https://help.venzeo.com/llms-full.txt

Other languages: Slovenčina / Slovak (sk): https://help.venzeo.com/sk/llms.txt, Deutsch / German (de): https://help.venzeo.com/de/llms.txt, Čeština / Czech (cs): https://help.venzeo.com/cs/llms.txt

## Getting started

- [Setting up Venzeo for your organisation](https://help.venzeo.com/en/article/administration-customisation-overview.md): What administrators set up in Venzeo™ (users, tags, devices, places of interest, assets and projects) and where each one is in the menu.
- [What your team can do with the Venzeo mobile app](https://help.venzeo.com/en/article/venzeo-mobile-app-overview.md): Your team creates photo and video reports with tags, notes and location. Each one gets a trusted timestamp and GPS position.
- [Activating the mobile app on a device](https://help.venzeo.com/en/article/activating-mobile-app.md): An administrator activates the Venzeo™ mobile app on each phone or tablet, by QR code or by SMS. It takes a couple of minutes.
- [Creating your first report](https://help.venzeo.com/en/article/creating-first-report.md): Take photos in the Venzeo™ mobile app, describe them and send your first report. It takes less than a minute.

## Working with reports

- [Viewing reports in a list, map or gallery](https://help.venzeo.com/en/article/viewing-reports-in-a-list-map-or-gallery.md): See the reports from the Venzeo™ mobile app as a list, as pins on a map or as a photo gallery, and pick the view that suits the task.
- [Filtering reports](https://help.venzeo.com/en/article/filtering-reports.md): Show only the reports you need, for example from one time period, with one tag or from one reporter, in the list, map and gallery.
- [Creating a report on the web](https://help.venzeo.com/en/article/creating-a-report-on-the-web.md): Create a report in the web interface with photos from your computer, a location and tags (previously called types).
- [Uploading reports from a CSV file](https://help.venzeo.com/en/article/uploading-reports-from-a-csv-file.md): Create up to 1,000 web reports at once from a CSV file, with photos, location, status and tags (previously called types).
- [Editing images](https://help.venzeo.com/en/article/editing-images.md): Crop, annotate or censor a report photo, for example to hide a face or a licence plate. Shared links show only the edited photo.
- [Commenting on a report](https://help.venzeo.com/en/article/how-can-i-comment-on-reports.md): Add a comment to a report to record more details, note what was done or agree the next steps with colleagues.
- [Sharing one report via email](https://help.venzeo.com/en/article/sharing-one-report-via-email.md): Send a single report to anyone by email. The email contains a unique link that shows the report without signing in to Venzeo™.
- [Exporting filtered reports](https://help.venzeo.com/en/article/exporting-filtered-reports.md): Share filtered reports through a link, or download them as a PDF, Excel or CSV file or get the file by email.
- [Sharing a live view of reports](https://help.venzeo.com/en/article/sharing-a-live-view-of-reports.md): Share a public link to filtered reports that opens without signing in, and keep it current with a moving time period.
- [Reviewing and removing exported PDFs, CSVs and links](https://help.venzeo.com/en/article/reviewing-and-removing-exported-pdfs-csvs-and-links.md): See every PDF, CSV and Excel export and every shared link of your organisation, and deactivate one that was shared by mistake.
- [Creating and assigning tasks](https://help.venzeo.com/en/article/creating-and-assigning-tasks.md): Create a task for your field team, assign it to people with the mobile app and follow its reports in the Task View.
- [How task auto-completion works](https://help.venzeo.com/en/article/how-task-auto-completion-works.md): Which reports complete a task with a closing tag, what Completed means on the web and in the app, and what never reopens a task.
- [Completing tasks automatically with a closing tag](https://help.venzeo.com/en/article/task-auto-completion.md): Pick one closing tag for a task. When an attached report has that tag, Venzeo™ marks the task as completed and removes it from the app.
- [Requesting photos from someone outside your team by SMS](https://help.venzeo.com/en/article/requesting-photos-by-sms.md): Send a Venzeo™ Request by SMS to a customer, subcontractor or anyone without the mobile app, and get certified photos and answers back.

## Mobile app & devices

- [Mobile device requirements (Android and iOS)](https://help.venzeo.com/en/article/requirements-of-the-mobile-device-android-and-ios.md): Which Android phones, iPhones and iPads run the Venzeo mobile app, and what a device needs so its reports are certified.
- [What data plan is needed?](https://help.venzeo.com/en/article/what-data-plan-is-needed.md): How much mobile data the Venzeo mobile app uses for reports and photos, and how to estimate the data plan each device needs.
- [Updating the Venzeo mobile app](https://help.venzeo.com/en/article/update-venzeo-mobile-app.md): Update the Venzeo mobile app from the message in the app, Google Play or the App Store, and see which devices still need it.
- [Managing phones and tablets that use the mobile app](https://help.venzeo.com/en/article/devices-with-mobile-app.md): Find any phone or tablet with the Venzeo mobile app, check its app version, and change its assigned user, phone number or note.
- [Deactivating a mobile device](https://help.venzeo.com/en/article/deactivating-mobile-app-device-within-admin-interface.md): Deactivate a lost or unused phone or tablet so it can no longer send reports to your organisation, and see what happens to its data.
- [A phone doesn't activate](https://help.venzeo.com/en/article/phone-does-not-activate.md): What to do when the Venzeo mobile app shows a message instead of activating, or signs out of your organisation on its own.
- [Reports show Warning! or no certification label](https://help.venzeo.com/en/article/reports-show-warning-or-no-certification-label.md): Why reports from a phone show Warning! or no certification label instead of Certified, and how to fix the device.

## Users & access

- [User roles](https://help.venzeo.com/en/article/user-types.md): Each person in Venzeo™ has one of three levels of access, from mobile-app-only reporting to full administration of your organisation.
- [Adding a new user](https://help.venzeo.com/en/article/adding-new-user.md): Invite a colleague to Venzeo™ and choose whether they can log in to the web interface and whether they get admin rights.
- [Editing a user](https://help.venzeo.com/en/article/user-editing.md): Change a user's details, groups or access in Venzeo™, take away their web access, or deactivate and reactivate them.
- [Setting up groups for separate teams](https://help.venzeo.com/en/article/groups.md): Split users into teams, regions or departments, so each person sees only their group's reports and admins manage only their people.
- [Turning optional features on or off](https://help.venzeo.com/en/article/customizing-interface.md): Turn places of interest, assets, projects, tasks or groups on or off for your organisation, and make them required or optional.
- [Free reports, licence and deactivation: common questions](https://help.venzeo.com/en/article/trial-licence-and-deactivated-organisation.md): How many free reports a trial includes, what changes without a licence, how to get one, and what a deactivated organisation sees.
- [The sign-in email doesn't arrive](https://help.venzeo.com/en/article/sign-in-email-does-not-arrive.md): No sign-in email after you asked for a secure link? Check spam and your email filters, ask for a new link, or sign in another way.

## Tags, statuses & alerts

- [Adding and editing tags (types) for reports](https://help.venzeo.com/en/article/managing-types.md): Add the tags (previously called types) that reporters pick in the Venzeo™ mobile app, so reports are easy to filter and route.
- [Grouping tags into categories](https://help.venzeo.com/en/article/managing-type-categories.md): Group related tags (previously called types) into categories and set how many tags reporters must pick from each one.
- [Tracking report progress with statuses](https://help.venzeo.com/en/article/status-management.md): Statuses show where each report is in your workflow. Create the statuses your team uses and choose the one new reports get.
- [Activating an email alert notification](https://help.venzeo.com/en/article/activating-an-email-alert-notification.md): Email alerts tell the responsible team as soon as a report with a chosen tag is recorded in Venzeo™, so they can act on it quickly.
- [Setting up tags so reports reach the right team](https://help.venzeo.com/en/article/setting-up-tags-for-the-right-team.md): Plan tags (previously called types), alerts and statuses around who acts on a report, so every report reaches the team that handles it.
- [Ideas for email alerts that tell the right person to act](https://help.venzeo.com/en/article/email-alert-ideas-by-team.md): Email alert (notification) ideas by team: repairs, invoicing, complaints, safety and contractors, and the tags that trigger them.
- [Alert emails aren't arriving](https://help.venzeo.com/en/article/alert-emails-not-arriving.md): A notified person gets no email when a report with their tag is recorded. Check the notification, the report and the mailbox.

## Places, projects & assets

- [Setting up places of interest (POIs)](https://help.venzeo.com/en/article/managing-places-of-interest.md): Link reports to fixed places such as bin sites, billboards or customer addresses, so reports stay organised and easy to find.
- [Grouping reports by project](https://help.venzeo.com/en/article/managing-projects.md): Group reports by customer order, job or event in projects, so you can track, filter and share them together.
- [Tracking assets such as bins and vehicles](https://help.venzeo.com/en/article/managing-assets.md): Keep a list of assets (inventory) such as bins, vehicles or fire extinguishers, and attach inspection reports to each one.

## Security & IT

- [Allowing Venzeo through your company network](https://help.venzeo.com/en/article/it-administrator-instructions.md): The browsers, domains and email senders your IT team must allow so the Venzeo™ web and mobile apps work on your network.
- [How Venzeo protects your data](https://help.venzeo.com/en/article/security-of-the-venzeo-system.md): Encrypted connections, sign-in and session length, where your data is stored, and the security checks behind Venzeo™.
- [Checking who changed a report in the audit log](https://help.venzeo.com/en/article/audit-logs.md): The audit log shows which reports arrived from devices and who changed reports in your organisation, and when.

## Ideas by industry

- [Setting up Venzeo™ for waste collection](https://help.venzeo.com/en/article/setting-up-venzeo-for-waste-collection.md): Tags, places of interest, alerts and links that help waste collection companies prove every collection and answer complaints fast.
- [Setting up Venzeo™ for skip hire](https://help.venzeo.com/en/article/setting-up-venzeo-for-skip-hire.md): Projects as customer orders, tasks with GPS for drivers, and tags for billing, so skip hire companies can prove every delivery and pickup.
- [Setting up Venzeo™ for drain and sewer services](https://help.venzeo.com/en/article/setting-up-venzeo-for-drain-and-sewer-services.md): Before-and-after tags, jobs as projects and an emergency alert, so drain and sewer cleaning companies can prove every job.
- [Setting up Venzeo™ for greenery maintenance](https://help.venzeo.com/en/article/setting-up-venzeo-for-greenery-maintenance.md): Projects per client contract, work-type tags and before-and-after photos, so landscaping and greenery companies can prove agreed quality.
- [Setting up Venzeo™ for banks and insurance companies](https://help.venzeo.com/en/article/setting-up-venzeo-for-banks-and-insurance.md): Venzeo™ Requests by SMS, claim tags and statuses, so insurers and banks get certified photos from clients without sending an agent.
- [Setting up Venzeo™ for municipalities](https://help.venzeo.com/en/article/setting-up-venzeo-for-municipalities.md): QR codes at each location, town-hall issue tags and alerts to departments, so municipalities can check contractors and fix problems.
- [Setting up Venzeo™ for construction](https://help.venzeo.com/en/article/setting-up-venzeo-for-construction.md): Projects per site, tags for progress and defects, and SMS requests to subcontractors, so builders keep proof of every stage of work.
- [Setting up Venzeo™ for facility management](https://help.venzeo.com/en/article/setting-up-venzeo-for-facility-management.md): Buildings as places of interest, equipment as assets, defect tags and repair statuses, so facility teams can prove every check and fix.
- [Setting up Venzeo™ for cleaning services](https://help.venzeo.com/en/article/setting-up-venzeo-for-cleaning-services.md): QR codes at each site, before and after tags, projects per contract and live links, so cleaning companies can prove every clean.
- [Setting up Venzeo™ for sanitary services](https://help.venzeo.com/en/article/setting-up-venzeo-for-sanitary-services.md): Portable toilets as assets with QR codes, rental orders as projects and service tags, so sanitary companies can prove every visit.
- [Setting up Venzeo™ for traffic signs and temporary traffic management](https://help.venzeo.com/en/article/setting-up-venzeo-for-traffic-signs.md): Signs as assets with QR codes, closures as projects and condition tags, so you can prove when each sign was placed, checked and removed.
- [Setting up Venzeo™ for billboard and outdoor advertising companies](https://help.venzeo.com/en/article/setting-up-venzeo-for-billboard-companies.md): Billboards as places with QR codes, campaigns as projects and public links, so outdoor advertising firms can prove every poster to clients.
- [Setting up Venzeo™ for tow services](https://help.venzeo.com/en/article/setting-up-venzeo-for-tow-service.md): Before and after photos, tow orders as projects, tasks for drivers and impound statuses, so tow services can prove each vehicle's condition.
- [Setting up Venzeo™ for police and municipal police](https://help.venzeo.com/en/article/setting-up-venzeo-for-police.md): Patrol checkpoints with QR codes, offence tags, photo requests by SMS and a photo editor that hides faces, for police teams.
- [Setting up Venzeo™ for fire brigades and fire safety](https://help.venzeo.com/en/article/setting-up-venzeo-for-fire-brigades.md): Hydrants as assets with QR codes, defect alerts, inspection tasks and compliance photo requests by SMS, for fire brigades.
- [Setting up Venzeo™ for FMCG and merchandising](https://help.venzeo.com/en/article/setting-up-venzeo-for-fmcg-and-merchandising.md): Stores as places with QR codes, campaigns as projects and shelf audit tags, so merchandisers prove every visit and display.
- [Setting up Venzeo™ for franchising](https://help.venzeo.com/en/article/setting-up-venzeo-for-franchising.md): Locations as places of interest with QR codes, brand-standard tags and a group per franchisee, so franchisors see every audit and its fix.
- [Setting up Venzeo™ for interior design and shop fitting](https://help.venzeo.com/en/article/setting-up-venzeo-for-interior-design-and-shop-fitting.md): Fit-outs as projects, defect tags, statuses until fixed and requests to store managers, so shop fitters document every handover.
- [Setting up Venzeo™ for inspections and safety at work](https://help.venzeo.com/en/article/setting-up-venzeo-for-inspections-and-safety-at-work.md): QR codes on places and equipment, hazard tags, alerts to the safety officer and statuses, so every inspection and fix is on record.
- [Setting up Venzeo™ for water and utility services](https://help.venzeo.com/en/article/setting-up-venzeo-for-water-and-utility-services.md): Hydrants and valves as assets with QR codes, projects per repair order, tasks for crews and leak alerts, so utilities can prove each job.
- [Setting up Venzeo™ for any field team](https://help.venzeo.com/en/article/setting-up-venzeo-for-any-field-team.md): Tags, one status flow and one alert first, then places, projects or tasks only when needed: a starting setup for any field team.

## Customer examples

- [How customers use Venzeo™](https://help.venzeo.com/en/article/case-studies-overview.md): Short customer examples: one job each, the Venzeo™ features behind it and links to the how-tos, so you can copy the setup.
- [How FCC proves waste collections to city districts and customers](https://help.venzeo.com/en/article/fcc-venzeo-7-years-of-experience.md): FCC drivers photograph collections in Venzeo™, so dispatch, customer support and sales see each one with its time and place.
- [How OLO answers waste-collection complaints with photo evidence](https://help.venzeo.com/en/article/olo-complaints-with-photo-evidence.md): OLO, Bratislava's waste company, answers complaints with Venzeo™ reports whose photos, time and place customers can see for themselves.
- [How Brantner moved waste-collection photos out of chat groups](https://help.venzeo.com/en/article/brantner-waste-collection-without-chat-groups.md): Brantner's crews record collection problems in Venzeo™ instead of WhatsApp, so customer service and sales find the evidence fast.

## Optional

- [Slovenčina / Slovak (sk)](https://help.venzeo.com/sk/llms.txt): the help center in Slovak; all its articles in one file: https://help.venzeo.com/sk/llms-full.txt
- [Deutsch / German (de)](https://help.venzeo.com/de/llms.txt): the help center in German; all its articles in one file: https://help.venzeo.com/de/llms-full.txt
- [Čeština / Czech (cs)](https://help.venzeo.com/cs/llms.txt): the help center in Czech; all its articles in one file: https://help.venzeo.com/cs/llms-full.txt