Venzeo™Help Center

Tags, statuses & alerts

Organise reports with tags and statuses, and get email alerts when new reports arrive.

  1. Adding and editing tags (types) for reportsAdd the tags (previously called types) that reporters pick in the Venzeo™ mobile app, so reports are easy to filter and route.
  2. Grouping tags into categoriesGroup related tags (previously called types) into categories and set how many tags reporters must pick from each one.
  3. Tracking report progress with statusesStatuses show where each report is in your workflow. Create the statuses your team uses and choose the one new reports get.
  4. Activating an email alert notificationEmail alerts tell the right person when a report matches your rules: tags, statuses, projects, places, assets or tasks.
  5. Setting up tags so reports reach the right teamPlan tags (previously called types), alerts and statuses around who acts on a report, so every report reaches the team that handles it.
  6. Ideas for email alerts that tell the right person to actEmail alert (notification) ideas by team: repairs, invoicing, complaints, safety and contractors, and the rules that trigger them.
  7. Alert emails aren't arrivingA notified person gets no email when a report should match their rule. Check the rule, the report and the mailbox.

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