Activating an email alert notification

Only administrators can set up email notifications.

An email notification is sent automatically when a new report is recorded with one of the chosen tags (previously called types). The email names the tag, and its See the Report button opens a public link to the report. The recipient does not need to sign in to Venzeo™.

Example: you have a tag named Damaged vehicle and want your service centre to know as soon as a report with that tag comes in. The email links to the report with its photos, location and time, so they can act on it.

Tip: Always make sure you have consent from the email account holder before you set up a notification.

Set up a notification

1. Open the main menu, expand Notifications & Alerts and choose Manage notifications.
2. Click Setup new notification.
3. In the pop-up, fill in:
   1. Name of the notified person, or the name of the organisation that owns a shared email address.
   2. Notified email address, where the email is sent.
   3. Tags that trigger the notification. The email is sent when a report has at least one of the tags you choose here.
   4. Optional: Note, an internal reminder of why you set up this notification. Only administrators see it.
4. Click Save. The notification has been set up. appears and the person is listed with their tags.

If the email address already has notifications, Venzeo™ adds the new tags to it. A report with two of the person’s tags sends two emails, one for each tag.

You can also start from a tag: on the Tags & Categories page, click Setup Email Notification next to a tag that has no notifications yet. The pop-up opens with that tag already selected.

Change a notification

1. Open the main menu, expand Notifications & Alerts and choose Manage notifications.
2. Click Edit next to the person.
3. Change the details or the tags.
4. Click Save. The notification has been updated. appears.

Stop all alerts for a person

1. Open the main menu, expand Notifications & Alerts and choose Manage notifications.
2. Click Edit next to the person.

Warning: Cancel all notifications removes every tag from the person, and the person disappears from the list. To send them alerts again, you have to set up the notification again.

3. Click Cancel all notifications and confirm with Yes. The contact notifications have been cancelled. appears.

If an alert does not arrive, see Alert emails aren’t arriving.