Only administrators can activate devices. First check that the device is supported: see Mobile device requirements (Android and iOS).
Activation connects a phone or tablet to your organisation’s Venzeo™ account. Use a QR code when the device is with you. When the device is somewhere else, send an activation SMS instead: see Activating the mobile app by SMS.
Note: If your organisation uses groups, a new user needs at least one group in User’s Groups, which appears after you choose New user.
Activate a device with a QR code
- Open the main menu, expand Venzeo™ Mobile App & Devices and choose Activate new device with QR code. The pop-up opens with Via QR code selected.
- Under Assigned user, choose who will use the device:
- Existing one: pick the person in User name.
- New user: type the person’s full name in User name.
- Under Phone number, say whether the device has a SIM card:
- Device with phone number (has SIM card or eSIM): enter or pick the device’s number. Warning: if an active device already uses this number, activating the new device deactivates the old one.
- Device without phone number: choose this for a device without a SIM card, for example an iPad.
- Click Show QR code. After a few seconds, a QR code appears.
- Continue with “Finish the activation on the phone or tablet”.
Each QR code activates only one device.
When the name or number already exists
With New user, Venzeo checks the name and the number:
| Message you see | What to do |
|---|---|
| “A user named … already exists.” | Click Use name (for example Use Mark Evans) to pick that person. |
| “… is not in any of your groups.” | Choose another name, or ask that group’s administrator. |
| “A deactivated user named … exists.” | Continue: Venzeo reactivates that user. |
| “A user with a similar name already exists.” | Click Use name if it is the same person. |
| “This phone number is already assigned to another user …” | Pick that person under Existing one, or ask their group’s administrator. |
Finish the activation on the phone or tablet
Do these steps on the device, or send them to its user.
- Scan the QR code with the Venzeo app or the camera.
- Optional: Install the app from Google Play or the App Store, if the device does not have it yet.
- Follow the instructions in the app and allow the permissions it asks for, such as location and the camera.
Activation needs an internet connection and takes up to 20 seconds. The app then shows the Create new REPORT button.
A QR code expires after a while: if it has expired, click Show QR code again. If the device still does not activate, see A phone doesn’t activate. To create the first report on the new device, see Creating your first report.