This page is for the person activating the Venzeo™ mobile app and for the administrator who sent the invitation. Only administrators can send a new invitation.
When this happens
- After you open the activation SMS link or scan the QR code, the app shows a message instead of activating.
- The app signed out of your organisation on its own.
Fix
Find the message the app shows and do what the table says.
| Message in the app | What to do |
|---|---|
Provided activation link expired. Please ask your Venzeo™ administrator to provide you with new activation link. or QR image includes expired activation link. Please ask your Venzeo™ administrator to provide you with new activation QR image. |
The invitation has expired or was already used. Ask your administrator to send a new invitation |
This QR code is not from the Venzeo™ system. Please request an activation QR code from your admin of the Venzeo™ system. |
Scan the QR code that the administrator shows in Venzeo™, not another code |
We couldn’t activate the Venzeo™ app using the URL from your clipboard. If you received an SMS with an activation link, please try clicking it again. |
Tap the link in the activation SMS again |
Please connect to the internet and then try to activate the organisation again. |
Connect the phone to the internet and open the link again |
The organisation could not be activated because the Venzeo™ server could not be reached. Please check your internet connection and open the activation link again. If that does not help, ask your Venzeo™ administrator for a new activation link. |
Connect the phone to a working Wi-Fi or mobile network and open the link again. If it fails again, ask your administrator to send a new invitation |
Please finalise this report first before proceeding with the organisation activation. |
Finish or discard the open report, then open the link again |
You have been automatically logged out. If you think this is a mistake, please contact your Venzeo™ administrator. |
Ask your administrator why. If they deactivated the device, they can send a new invitation. If your organisation is no longer active, a new invitation does not help: see Trial, licence and deactivation: common questions |
To send a new invitation, an administrator follows Activating the mobile app on a device. That article also shows where to find SMS invitations that were never used.
Why it happens
Each invitation works only once and only for a limited time, so an old or used link cannot activate a device. A device that an administrator deactivated, or a device of an organisation that is no longer active, is signed out the next time it connects to Venzeo™.
If the app activated but its reports are not certified, see Reports show Warning! or no certification label.
Still not working?
Write to support@venzeo.com. Include the device model, the operating system version and the exact message the app shows.