Managing phones and tablets that use the mobile app

Only administrators can manage devices.

The Venzeo™ Mobile App & Devices page lists every active phone and tablet with the Venzeo™ mobile app in your organisation. Deactivated devices are not listed.

Check how many devices are active

Open the main menu, expand Venzeo™ Mobile App & Devices and choose Manage devices with Venzeo™ mobile app. Three figures summarise your devices:

• Active devices with activated Venzeo™ mobile app: the devices that can create reports now.
• Max. devices with Venzeo™ mobile app included in the license: how many active devices your licence allows.
• Devices with up to date mobile app:: the share of devices on the latest app version. To update the others, see Updating the Venzeo mobile app.

Find a device

1. Open the main menu, expand Venzeo™ Mobile App & Devices and choose Manage devices with Venzeo™ mobile app.
2. In the device table, open the filter of a column, for example User name, App Version or Last Report Date.
3. Enter or pick the value you are looking for. The table now shows only the matching devices.
4. Optional: Click Download to Excel to save the listed devices as an Excel file.

Change a device’s user, phone number or note

1. Open the main menu, expand Venzeo™ Mobile App & Devices and choose Manage devices with Venzeo™ mobile app.
2. In the device table, click Edit next to the device. The Editing device pop-up opens, with the Device ID in its title.
3. Under Assigned user, choose Existing one and pick the person, or choose New user and enter their User name. This name appears on every report sent from the device.
4. Optional: For a new user, pick their User’s Groups. This field appears only when your organisation uses groups.
5. Under Phone Numbers, choose Device with phone number (has SIM card or eSIM) and enter the number, or choose Device without phone number.
6. Optional: Enter a Note, for example the vehicle the device belongs to. Only people who use the web interface see the note.
7. Optional: Enter an Area, such as a city or depot. This field appears only when your organisation uses areas.
8. Click Save. The pop-up closes, you see Successfully saved, and the table shows the new details.

The Model and App Version fields in the pop-up are read-only.

To add a device, see Activating the mobile app on a device. To stop a lost or unused device from sending reports, see Deactivating a mobile device.