OLO a.s. is the city-owned waste company of Bratislava, Slovakia. It also offers skip hire and sells secondary raw materials. OLO has used Venzeo™ since 2014.
The problem
Before Venzeo, OLO had no single system for its photo documentation.
How OLO uses Venzeo
- Crews create categorised photo reports in the Venzeo mobile app during their routine operations.
- The customer centre finds the reports on the map.
- Staff narrow the reports down with filters. Each administrator keeps their own filters, because sales, customer service and maintenance use Venzeo for different needs.
- Each administrator signs in with their own login.
- When a customer demands proof, staff send them the report by email. The verified photos, time and location make it credible.
Results
- The customer centre reduced its wait times and cut unjustified complaints.
- Each department works in its own filtered view of the same reports, with a secure account for every administrator.
The long-form story is in the Venzeo™ waste-collection case studies (PDF).
Related how-tos
- Phones for the crews: Activating the mobile app on a device
- Categories for each report: Adding and editing tags (types) for reports
- Finding reports on the map: Viewing reports in a list, map or gallery
- Filters for each department: Filtering reports
- A login for each administrator: Adding a new user
- Sending proof to a customer: Sharing one report via email