FCC Environment provides waste management services for municipalities and businesses in the Czech Republic. Its Czech companies serve 18,600 industrial and trade customers, with more than 730 trucks and special vehicles (FCC facts and figures, as of October 2026).
FCC has used Venzeo™ since 2014. The Prague Ďáblice branch was the first, and Venzeo has since spread to further FCC branches serving cities and regions of 50,000 to 400,000 people.
The problem
FCC collects bio-waste containers in Prague. The city districts pay for these collections on the basis of regular photo records.
Before Venzeo, drivers took the photos on their personal phones and copied them to office folders after their shift. This delayed the whole process. The driver also had to sit with the dispatchers during sorting to explain the missing details.
How FCC uses Venzeo
- Drivers photograph collections in the Venzeo mobile app and report problems on the spot.
- Every report gets tags from tag categories, for example “Waste – Not suitable”, “Waste Bin – Overloaded”, “Waste Bin – Locked” or “Waste – Smoldering ashes”.
- Dispatchers see the photos in the web app as soon as they arrive. They share them straight away with sales and customer service.
- Customer support filters the reports to find one collection. The exact situation, time and location settle the complaint.
- Sales use past collection reports as evidence. They show customers and city officials where more frequent pickups are needed, and why.
Results
- Information flows at once between drivers, the head office and the city-district staff, so everyone can act immediately.
- Time and GPS travel with each photo, so dispatchers no longer need follow-up calls with drivers.
- Staff save time, and with it costs, thanks to a stable, fast and easy-to-use interface.
- Since deployment, FCC has had no major technical issues or downtime that needed support.
The long-form story is in the Venzeo™ waste-collection case studies (PDF).
Related how-tos
- Phones in the field: Activating the mobile app on a device
- Tags and categories: Adding and editing tags (types) for reports and Grouping tags into categories
- Sharing photos with sales and customer service: Sharing one report via email
- Finding one collection: Filtering reports