FCC in the Czech Republic
FCC provides business waste solutions, municipal and environmental services, and support. With 220M EUR yearly turnover and 560 vehicles, FCC serves 1.2M citizens and 18K businesses in the Czech Republic alone (source).
Mr. Suchan, director of FCC in Prague, decided to give the Venzeo™ system a try in 2015. Since then, they have recognized Venzeo as “one of the most beneficial systems they ever implemented”.
What challenges does FCC solve with Venzeo?
- Inaccessible road (blocked by a car or local reconstruction)
- Inaccessible collection point (locked)
- Overflowing bin (the collection point is too small for the load)
- Damaged bin (which part is damaged, and how badly?)
- Unsuitable waste:
- the bin is too heavy to load;
- the waste is flammable;
- mixed recycling material.
- How can the operating center identify bins that need repairing, and which parts?
- How can FCC sales representatives know which places need additional services?
- How do we prove that extra cleaning was needed at a given collection point?
- How can we protect ourselves against legal action if we cannot deliver our services because of a locked gate or a blocked road?
How was Venzeo implemented?
- Dispatchers set Venzeo up for their needs with tags and tag categories, so every report is categorized properly.
- All drivers received a smartphone with the activated Venzeo mobile app and short instructions on how to use it (it took less than 5 minutes).
- The dispatchers, support center, sales representatives and technicians were given access to the Venzeo web app.