Quick answers about what a Venzeo™ licence includes and how to change it. Only administrators can open the Dashboard, where the licence details are.
Where do we see our licence limits?
On the Dashboard, scroll to the section Your Venzeo™ system license. It shows Active until and one card per limit. A card shows the limit and, in brackets, the share of it used, from the previous day’s statistics.
The section appears only while a licence is active. Without one, see Free reports, licence and deactivation: common questions.
What counts as a device?
A phone or tablet on which the Venzeo™ mobile app is currently active. It counts towards Max. devices with Venzeo™ mobile app included in the license. A deactivated device does not count.
What counts as a web user or an administrator?
Active users with basic web access count towards Max. users with web access included in the license. Active users with admin rights count only towards Max. administrator users included in the license.
Users without web access, who only take reports in the mobile app, count towards neither. To compare the access levels, see User roles.
Is there a limit on reports?
No. The card Max. number of stored Venzeo™ reports included in the license shows Unlimited.
What if we need more devices or users during the licence period?
In the section Your Venzeo™ system license on the Dashboard, click Update your Venzeo™ License (change your limits). It opens a page where you book a call with your Venzeo™ expert, who changes your limits. You can also write to support@venzeo.com.
To free a device for another phone, see Deactivating a mobile device.
Where do we find prices?
Prices are not listed in the help center. See the Venzeo™ pricing page.
For a quote, billing period, invoicing, payment, purchase orders or a public tender, write to support@venzeo.com. Include your organisation’s name.