Only administrators can deactivate a mobile device.
Deactivation disconnects a phone or tablet from your organisation. Use it when a device is lost or stolen, or when nobody uses it any more.
Deactivate a device
Tip: If you still have the device, open the Venzeo™ app on it while it is online and let it send all waiting reports first. The user can then also deactivate it in the app settings with Deactivate this device.
- Open the main menu, expand Venzeo™ Mobile App & Devices and choose Manage devices with Venzeo™ mobile app.
- In the device table, click Edit next to the device. The Editing device pop-up opens.
- Click Deactivate. A confirmation asks
Do you really want to deactivate this device?
Warning: Deactivation cannot be undone. Reports that the device has not sent yet are deleted from the device and never reach Venzeo™.
- Click Deactivate in the confirmation. To keep the device active, click Cancel instead.
You see Successfully saved, the pop-up closes and the device is no longer listed in the device table.
What deactivation does
- On the device: the next time the device connects, Venzeo™ refuses it. The app signs out of your organisation, shows
You have been automatically logged out. If you think this is a mistake, please contact your Venzeo™ administrator.and deletes your organisation’s data from the device, including reports it has not sent yet. - In Venzeo™: reports the device sent before deactivation stay in Venzeo™. The device no longer counts among your active devices.
- The assigned user keeps their user account. Only the device is deactivated.
Use the phone or tablet again
A deactivated device cannot be switched back on. To use the same phone or tablet again, activate it as a new device with a QR code or SMS. It gets a new Device ID. See Activating the mobile app on a device.
To change a device’s user, phone number or note instead, see Managing phones and tablets that use the mobile app.