Only administrators can deactivate a mobile device.
Deactivate a device
- Open the main menu, expand Venzeo™ Mobile App & Devices and choose Manage devices with Venzeo™ mobile app.
- In the device table, click Edit next to the device you want to deactivate.
- In the pop-up, click Deactivate (bottom left).
The device is deactivated straight away, with no further confirmation, and disappears from the device table.
What happens next
- Your Venzeo account no longer accepts reports or any other requests from the deactivated device.
- Reports the device sent before deactivation stay in Venzeo.
- The device no longer counts among your active devices.
Warning: A deactivated device cannot be switched back on from the web interface. To use the phone or tablet again, activate it as a new device with a QR code or SMS. See Devices with the mobile app.