The sign-in email doesn't arrive

This applies to anyone who signs in to the Venzeo™ web interface with Sign in with work email.

When this happens

• On the Venzeo™ Login page, you entered your email and clicked Send me a secure link to sign me in.
• The confirmation page shows your correct work email, but no email arrived.

The sign-in email usually arrives within seconds. The sender is “Venzeo™ Login Authentication” and the subject starts with “VENZEO™ | Secure Authentication”.

Venzeo™ sends the link to every address you enter, also to one that is not registered yet. A missing email therefore does not mean that your address is unknown.

Fix

Work through these steps in order and stop when the email arrives.

1. Look in your spam or junk folder.
2. Search your mailbox for “Secure Authentication”.
3. Wait up to 15 minutes. Then, in the Troubleshooting list on the page, click click here. You return to the sign-in options.
4. Click Sign in with work email, enter your email and click Send me a secure link to sign me in. Only the newest link works.
5. Ask your IT team to add these senders to your email server’s allow list: *@auth.venzeo.com, *@venzeo.com and *@notification.venzeo.com. See Allowing Venzeo through your company network.
6. Workaround: if your work email is a Google, Microsoft or Office 365 account, choose Sign in with Google, Sign in with Microsoft or Sign in with Office 365 on the Venzeo™ Login page instead. You do not need an email for that.

When the email arrives, open the link in the browser in which you requested it. In another browser, Venzeo™ asks you to confirm your email address before it signs you in.

Why it happens

Venzeo™ sends the sign-in email as soon as you request it. If emails from Venzeo™ often take longer than 2 minutes, an email server or spam filter on your side is holding them back, because it does not know the sender yet.

Still not working?

Write to support@venzeo.com. Include the email address you entered and the date and time when you requested the link.

If the link works but you then see “…we are having a hard time matching it with the proper organization.”, nobody has added your email to an organisation yet. Ask your administrator to add you, see Adding a new user. Choose Create a new organization only if you want to start a new account.