Sending a Venzeo™ Request again or cancelling it

Only administrators can send or cancel a Venzeo™ Request.

A request has two time limits. The link in the SMS works only for a short time after it is sent. The request itself stays open until its Expiration Date. A sent request cannot be edited, so to give the person a new link or more time, you send a copy.

Send the request again

1. Open the main menu, expand Tasks and choose Manage tasks. The Tasks Settings page opens.
2. Next to the request, click Duplicate. The form opens with the same person, phone number and steps.
3. Under Expiration Date, set a date in the future, or choose Never. The copy keeps the old date, and a date in the past cannot be saved.
4. Click Save & Send Text Message. Successfully saved appears and the person gets a new SMS.
5. Cancel the old request, so that only one stays open.

Cancel a request

Warning: Expire Request sets the expiration date to yesterday, and the person can no longer complete the request.

1. Open the main menu and, under Reports, choose Task View.
2. Next to the request, click View task. The request details open.
3. Click Expire Request and confirm. Request has been successfully expired appears.

To create a request, see Requesting photos from someone outside your team by SMS.