How task auto-completion works

A closing tag is the one tag (previously called a type) that completes a task: as soon as a report attached to the task has that tag, Venzeo™ marks the task as Completed. An administrator chooses the closing tag for each task.

What completes a task

A task is completed when a report attached to the task has the closing tag:

• A reporter sends a report for the task from the Venzeo™ mobile app with the closing tag.
• Someone creates a report for the task on the web with the closing tag.
• An administrator edits a report on the task and adds the closing tag. For example, the report has the tags A, B and C and the closing tag is D: once D is added, the task is completed.
• An administrator attaches a report that already has the closing tag to the task. If the report moves from one task to another, only the new task is completed.
• An administrator sets the closing tag on a task that already has an attached report with that tag.

Reports that are not attached to the task never complete it, even when they have the tag. A deactivated report never completes a task.

What “Completed” means

• The task shows a Completed badge in the task list and in the Task View. The change appears right away, without reloading the page.
• The task disappears from the Venzeo™ mobile app the next time the app syncs.
• The task stays editable, and its reports stay attached.

What does not change a completed task

Completion is permanent until an administrator changes it. Removing the closing tag from the report, or detaching the report, does not reopen the task.

When an administrator switches a task back to Not completed, the task appears in the mobile app again. The task is completed again only by a new trigger: a new report with the closing tag, an administrator adding the tag to a report, or attaching a tagged report. Edits to a report’s other details do not complete the task again.

Which tasks can complete automatically

Only in-app tasks have a closing tag. One-time Venzeo™ Requests sent by SMS keep their own flow and lock themselves when the request is submitted.

Tip: Choose a closing tag that reporters only pick when the work is really done, such as Fixed or After.

To set or remove a closing tag, or to change a task’s state by hand, see Completing tasks automatically with a closing tag.