A water utility looks after many hydrants, valves and covers across its network. Crews flush, clean and repair them every day. Without photos linked to each object, nobody can say when a hydrant was last checked or what a repair crew found.
Register hydrants, valves and covers as assets
Create an asset for each hydrant, shut-off valve or cover, with the number from your network register as the custom ID. Give it its own GPS position and put a QR code or NFC tag with the custom ID on it. The asset history then shows every visit to that object. Assets can also arrive from your network register through the Venzeo™ API. See Tracking assets such as bins and vehicles.
Example: a crew scans the QR code on a hydrant, photographs the flushing and picks the tags (previously called types) Hydrant and Flushing.
Make each repair order a project
Create a project for each repair or reconstruction order, with your order number as the custom ID. Crews attach the project to every report, so the photos from the excavation to the restored surface stay together. See Grouping reports by project.
Send crews a task with the location and instructions
Give a crew a task for each job. Set the task location, write in the description what to do, and attach the project and the tags to use. The office follows open jobs in Task View. See Creating and assigning tasks.
Tag the object and the service
Use two tag categories. The object category has tags such as Hydrant, Valve, Cover, Cap and Pipe. The service category has Cleaning, Repair, Flushing and Reconstruction. Require a tag only in the object category, so every report says which object it concerns. A leak report then needs an object tag but no service tag. See Adding and editing tags (types) for reports.
Alert the dispatcher to leaks
Add a Leak tag to the service category and send an email alert to the dispatcher or the repair team. The alert goes out as soon as a new report with that tag arrives. See Activating an email alert notification.
Which features to use
| Feature | Use it? | How |
|---|---|---|
| Assets | Yes | One per hydrant, valve or cover, with a QR code on it |
| Projects | Yes | One per repair or reconstruction order, order number as custom ID |
| Tasks | Yes | One per job, with GPS location and instructions |
| Email alerts | Yes | Leaks to the dispatcher or the repair team |
| Places of interest | Sometimes | Pumping stations, reservoirs or treatment plants you visit regularly |
| Statuses | Sometimes | Repairs from Reported to Fixed |
| Venzeo™ Request | Sometimes | Ask a resident for a photo of a reported leak |
To show the municipality or the network owner what was done, see Sharing a live view of reports.